Contact
The one inbox Doorganico uses, what to put in a message so it gets answered fast, and the requests we have to turn down.
Getting hold of Doorganico takes one email and no forms. This page covers where to write, what to put in the message, how long an answer usually takes, and the handful of requests about Practical organic food, gardening, and a more natural home that we are not able to help with.
A single address, deliberately. Splitting it into support and sales and press inboxes would just mean three places for a message to get lost.
There is a line between publishing about Practical organic food, gardening, and a more natural home and advising you personally, and we stay on the publishing side of it. That rules out account problems, disputes with third parties, and anything that depends on facts only you can see. See the legal notice.
Found a mistake? Name the page and the exact wording, and tell us what the truth is. Blunt is fine. How we log and mark a fix is written up in the editorial policy.
Expect a reply inside a couple of working days for most things. Anything that needs verifying first runs slower, on the principle that a late answer beats a confident wrong one.
Detail up front is the whole difference between a quick answer and a fortnight of clarifying questions.
